Direct Payments Support Assistant

Direct Payments Support AssistantLocation: Hackney E8Service: Adult Services - Direct PaymentsPay: 18.30 Per Hour PAYE / 24.66 Per Hour UmbrellaHybrid Reports To: Direct Payments ManagerStart: ASAPLength: 6 months About the RoleAre you an organised administrative professional with a passion for helping others? The London Borough of Hackney is looking for a Direct Payments Support Assistant to join our Adult Services team. In this vital role, you will act as the "front door" for the Direct Payments Team, providing excellent customer service and high-quality administrative support to empower service users within our community.You will guide residents through Direct Payment queries, ensure care packages and financial documents are processed accurately, and maintain the vital IT systems that keep our service running smoothly. Key ResponsibilitiesFrontline Support: Act as the first point of contact for the team via phone, email, and the Mosaic system. You will answer queries, escalate complex issues, and signpost residents to alternative council teams when necessary.Referrals and Care Packages: Handle incoming Mosaic referrals for new direct payments, amendments, suspensions, and closures. Upload care packages onto Carefirst and Comino systems.Financial Administration: Process service users'' timesheets and invoices for third-party direct payments on a monthly basis within strict timeframes. Reconcile payments against expenditure and raise electronic orders for stationery and ..... full job details .....