Direct Payments Monitoring Officer

Direct Payments - Monitoring Officer!Directorate: Adults, Health and IntegrationService: Adult Social Care - Direct PaymentsGrade: PAYE 21.53 Per Hour / Umbrella 29.01 Per Hour Location: Hackney Service Centre - E8Responsible To: Senior Direct Payments Officer / Direct Payments ManagerStart: ASAPAbout the RoleAre you a detail-oriented professional with a passion for supporting your community? The London Borough of Hackney is looking for a Direct Payments Monitoring Officer to join our Adult Social Care team.In this vital role, you will be the bridge between financial accountability and compassionate care. You will oversee the ongoing financial monitoring of Direct Payments-including bank accounts, prepaid cards, and third-party accounts-ensuring that funds are utilized effectively and in strict alignment with service users'' support plans.But this isn''t just a desk job about numbers. You will hold a dedicated caseload, actively working alongside service users, operational teams, and external providers (like payroll services) to collaboratively solve problems, conduct health checks, and ensure vulnerable individuals are supported safely and fairly.Key ResponsibilitiesFinancial Monitoring and Compliance: Conduct quarterly/yearly audit checks on Direct Payment accounts. Maintain detailed records, analyze usage data within Hackney, and identify excess funds requiring recovery.Service User Support: Manage a personal caseload to handle monitoring issues. Partner directly with ..... full job details .....