Digital Sales Advisor

We are seeking a professional customer service / sales person to play a key part in the continued growth of our online sales division. You will take enquiries generated by our Mercedes-Benz website and engage with customers'' in a courteous and efficient manner to ensure that they receive the ''Best Customer Experience''. Your working hours will be between 08:30 and 18:00, Monday to Friday. The role includes a 1-in-3 weekend rota, with time off in lieu to keep your working hours balanced based on an average 41.33 hour working week. Remote working is available for weekend rota shifts Basic salary of £25,000 with an OTE of £38,400 plus benefits. Role and responsibilities to include: To contact customers who enquire via the Mercedes-Benz website within given timescalesIdentify customer requirements and pass on leads to the Sales Team for follow upLiaise effectively with the Sales Team and Sales Managers to ensure customers are contacted as agreedAccurately administer details of conversations on our Dealer Management SystemRecord contact, and outcomes with customer on Enquiry Management Systems accurately to achieve Brand standardsTo validate marketing records for existing customers or create new records for new customers, whilst maintaining data accuracyTo promote other services and products as appropriate What we are looking for: Ideally someone with experience in dealership sales and aftersales environments.The ability to use all appropriate modules of the Dealer ..... full job details .....