Digital Project Coordinator

Account Manager / Client Services Manager / Digital Account Manager/ Digital Project ManagerA rapidly growing Web/Marketing agency in Peterborough is looking for a Digital Project Coordinator who can contribute to a forward thinking and progressive agency. You will be responsible for building and maintaining relationships with clients through excellent communication and project management. As such, you will act as the first point of contact for client queries and requests.The role is office based; therefore, we are looking for candidates that are able to work within the Peterborough area 4 -5 days a week. Ideally, we want someone with Agency experience, however happy to consider others. Key Responsibilities:Managing multiple clientsClient facing and interacting at all levels.Upselling to existing clients.Plan and manage digital campaignsProvide weekly and monthly reports.Be the primary point of contact for our clients and the main relationship holder.Manage client accounts and establish strong, long-term client relationships.Respond promptly and effectively to client queries, ensuring exceptional customer service.Review and report on the performance of accounts and digital strategies.Work closely with our web, SEO, and content teams to manage multiple client accounts.Ensure all our work is delivered on time and to a high standard.Support with client acquisition and onboarding.Troubleshoot issues as they arise.Key Skills:Agency experience managing web development, SEO, PPC, ..... full job details .....