Desktop Support Technician II

Role Overview We are working with a leading IT services and solutions provider who are looking to hire a Desktop Support Technician to join their growing team. You will play a key role in delivering end-user support and deployment services across a variety of environments including corporate offices, healthcare sites, warehouses, and data centres. This is a hands-on position suited to someone who enjoys working directly with users, solving problems, and being involved in hardware deployments, upgrades, and technical troubleshooting. Key Responsibilities Provide end-user technical support, diagnosing and resolving hardware and software issues Install, configure, and upgrade: Desktop / laptop systems, Operating systems (primarily Windows), Applications and user profiles Perform hardware deployments and refreshes, including: Equipment setup and installation Imaging and configuration Data transfer and backup Device decommissioning or redeployment Deliver remote and on-site technical support, including desk-side assistance Troubleshoot and maintain: Workstations, peripherals, and printers Network connectivity issues (basic level) Work with ticketing systems to manage and document support requests Support the creation and maintenance of technical documentation Skills and Experience Essential 3 5 years experience in desktop support within an enterprise environment Strong knowledge of: Windows OS support (desktop/laptop) Microsoft Office and business applications ..... full job details .....