Desktop Support Engineer

Desktop Support Engineer StevenageVIQU have been approached by a customer who are seeking a Desktop Support Engineer to provide additional BAU support to their onsite IT team.The successful Desktop Support Engineer will have solid previous experience in IT Support within a Microsoft environment and will be committed to delivering excellent customer service across both face-to-face and remote interactions.The role:This role will involve providing hands-on Desktop Support to end users, including handling incoming support calls, assisting users via walk-up support and managing tickets through the internal ticketing system. The successful candidate will be responsible for troubleshooting and resolving a range of hardware, software and access issues, whilst escalating more complex incidents where required.Key skills and responsibilities for the Desktop Support Engineer: Desktop / 1st Line / Service Desk Support in a Windows / Microsoft environmentHandling incoming IT support calls and resolving user issuesProviding face-to-face walk-up IT supportManaging, triaging and updating support ticketsSharePointWindows 10Office 365 / Microsoft 365Active DirectoryAzureSupporting AV meeting room set-ups and technical issuesTroubleshooting hardware and software break/fix issuesEscalating incidents to relevant teams where necessaryExcellent customer service and communication skills Role details:Job role: Desktop Support EngineerJob type: ContractLocation: Stevenage 5 days per week onsite Apply ..... full job details .....