Desktop Support Engineer

Desktop Support Engineer Southampton (Fully Onsite) £200 per day Start ASAP Our global client is looking for a customer-focused Desktop Support Engineer to work at their Headquarters in Southampton. Working within the IT support team, you''ll provide hands-on support for incidents, service requests, planned changes, and Smart Hands activities. You''ll also support VIPs, Executives, and Senior Management, taking ownership of issues through to resolution. Key Responsibilities Deskside and end-user support Managing incidents and service requests via ServiceNow PC/laptop builds and Windows 11 configuration Active Directory administration Office 365 support Hardware troubleshooting and repairs Asset management and documentation VIP and Executive user support Supporting project work as required Essential Skills Desktop/Deskside Support experience ServiceNow (S-NOW) Microsoft Office 365 Windows 11 Active Directory Asset Management Strong documentation skills Excellent communication and customer service Strong organisational skills and attention to detail Desirable Skills AV support experience (or willingness to learn) Smart Hands support experience VIP/Executive support experience Additional Information Monday to Friday Site coverage between 08:00 and 18:00 (8-hour shift) Fully onsite in Southampton This is an excellent opportunity to join a high-profile international customer account and contribute to a busy enterprise support environment. ..... full job details .....