Customer Support Engineer

Customer Support Engineer - Helpdesk / Network - 30,000 + OvertimeLocation: Hythe / Southampton - Onsite Salary: 30,000 + paid overtime and out-of-hours supportWe''re looking for a Customer Support Engineer to join a friendly and supportive technical support team near Hythe, Southampton.This is a great opportunity for someone in the early stages of their IT career who enjoys helping customers and wants to develop their technical skills. You could be a recent IT graduate, have completed an apprenticeship, or already have around 1-3 years'' experience in technical/helpdesk support.You''ll be supporting customers by phone, email and messaging, troubleshooting technical issues and managing support tickets through to resolution. Excellent customer service is just as important as technical ability - you''ll need to be patient, approachable and comfortable explaining technical issues to non-technical users.What we''re looking forExcellent customer service and communication skillsSome experience in IT, helpdesk or technical supportGood understanding of networking and TCP/IPIdeally some knowledge of firewalls, VLANs, VoIP, Windows or LinuxA logical approach to troubleshootingKeen to learn and develop your technical skillsFull driving licence and your own transport due to the office locationThe role offers 30,000 basic salary, with the opportunity to earn more through paid overtime and occasional out-of-hours support. You''ll also receive structured training and development, 25 days'' ..... full job details .....