Desktop Support Engineer - Investment Manger

A well-established financial services organisation is looking for a Desktop Support Engineer to join its internal IT team. This is a customer-facing role supporting users across multiple London offices, providing high-quality technical support while maintaining a secure and modern IT environment.Key ResponsibilitiesProvide 1st and 2nd line desktop support, managing incidents and requests through to resolution.Support Windows 11 devices using Microsoft Intune and Windows Autopilot.Manage the Joiners, Movers and Leavers process, including user accounts, device builds and software licensing.Support Microsoft 365 technologies including Outlook, Teams, SharePoint, OneDrive and Office applications.Administer laptops, mobile devices and peripherals, including Apple devices via Intune and Apple Business Manager.Troubleshoot networking, telephony, meeting room AV and printing issues.Assist with endpoint security, patching, compliance and IT documentation.Work with third-party vendors and contribute to continuous service improvements.Key Skills and ExperienceExperience providing Desktop Support within a corporate environment (financial services experience beneficial).Strong knowledge of Windows 11, Microsoft Intune and Windows Autopilot.Experience supporting Microsoft 365 and Entra ID (Azure AD).Knowledge of networking fundamentals (TCP/IP, Wi-Fi) and endpoint security.Familiarity with Apple device management and IT asset management.Understanding of ITIL processes and service desk ..... full job details .....