Deputy Team Leader

The Deputy Team Leader will assist the Team Leader in the achievement of team targets and operational measures including management of junior team members. The role will also involve assisting the Team Leader in delivering quality of service and client service compliance. In addition, the Deputy Team Leader will handle a caseload (c.150) of complex casualty claims.Key Responsibilities• Handle c.150 complex EL/PL/Product/Property damage claims• Review and allocate new claims, ensuring strategies are set and initial reserves are appropriate having regard to the value and complexity of the case • Approve payments within their financial authority levels• Complete peer reviews, provide constructive feedback and highlight any training needs to Team Leader• Refer files to litigation as and when needed, record reasons and attend feedback meetings in TL absence• Undertake reviews for files handled by CH1s to ensure individual team members attain the required quality standards• Complete weekly stats and plan for the week as and when required in the absence of Team Leader• Assist Team Leader to ensure the team is kept up to date with internal and external developments, including participation in regular team meetings• Assist with team motivation and engagement• Be flexible in approach, determined and willing to work outside normal office hours where required • Assist Team Leader to ensure the team create and maintain accurate claims management system records• Hold regular 1-2-1s with ..... full job details .....