Demand Officer - Homelessness Relief & Temporary Accommodation

36 hours per week | Hybrid (1 day on-site, remainder remote) | ASAP Start


-21.91 PAYE (-28.57 Umbrella, rising to -29.49 after 12 weeks) | Hybrid Working | East London | 3-Month Contract (Likely Extension)

• Demand Officer
• Temporary Role - 3 months with possible extensions
• Full Time - Monday to Friday, 36 hours per week
• Hybrid Working - 1 day per week in Stratford (Bridge Road Depot, E15 3LX), remainder remote
• PO1 - -21.91 PAYE (or Umbrella equivalent of -29.75 per hour)
• ASAP Start

We''re recruiting for an experienced Demand Officer to join a busy Housing Needs service within a large London local authority.

This role sits primarily within the homelessness relief and temporary accommodation function, supporting households who are already homeless and require accommodation, move-on support, and longer-term housing solutions.

Key Responsibilities

• Manage a caseload of homeless households and assess housing needs
• Arrange emergency and temporary accommodation placements
• Support customers to secure longer-term housing solutions
• Liaise with landlords, accommodation providers and internal teams
• Maintain accurate case records and performance data
• Ensure statutory homelessness duties are met
• Handle complex cases, enquiries and complaints
• Support vulnerable individuals and families through the homelessness process

About You

We''re particularly interested in candidates with experience in:

• Homelessness relief
• Temporary accommodation
• Housing needs
• Housing solutions
• Housing options
• Move-on services

You should have:

• Experience managing a high-volume housing or homelessness caseload
• Knowledge of homelessness legislation and the Homelessness Reduction Act
• Experience arranging or managing temporary accommodation placements
• Experience supporting homeless households into settled accommodation
• Strong case management and record-keeping skills
• Excellent communication and stakeholder management abilities
• Previous local authority housing experience (highly desirable)

Why Apply?

This is a great opportunity for housing professionals with strong relief, temporary accommodation, housing needs or move-on experience. Candidates from purely prevention-focused backgrounds may be less suited, as the team works predominantly with households requiring accommodation and active homelessness interventions.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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