Decants Officer

Marks Consulting Partners are currently looking for a Decant Officer to work with one of our Local Authority clients in London.

What the Job Will Be Doing

• Managing a caseload of decant cases from end-to-end, ensuring residents are supported throughout the relocation process
• Developing and delivering person-centred decant plans, including support for returning tenants
• Engaging with residents to ensure they understand the decant process and are supported to make informed decisions
• Drafting and issuing statutory notices in line with decant procedures
• Arranging removals, disconnections and reconnections using approved contractors and financial systems
• Processing Home Loss and Disturbance payments and maintaining accurate financial records
• Undertaking housing needs surveys and maintaining up-to-date data to support decant programmes
• Supporting vulnerable residents and working collaboratively to address any barriers to successful relocation
• Liaising with internal teams including Lettings and Voids to secure suitable accommodation for residents
• Building and maintaining strong relationships with partners, including social services, contractors and external agencies
• Maintaining accurate case records and monitoring progress against key milestones
• Supporting regeneration programmes and contributing to social value initiatives across estates
• Acting as a key point of contact for residents post-handover, including property demonstrations and resettlement support

What You Will Need

• Experience delivering housing services within a social housing or Local Authority setting
• Experience managing a complex caseload, ideally within decanting, homelessness or housing needs
• Strong understanding of landlord and tenant responsibilities and housing processes
• Experience working with vulnerable residents and supporting complex needs
• Ability to engage effectively with a wide range of stakeholders, including harder-to-reach groups
• Strong organisational skills with the ability to prioritise and manage competing demands
• Good knowledge of housing systems and strong IT skills
• Excellent communication skills, both written and verbal
• Ability to work flexibly, including attending meetings and visits outside normal working hours