Debt Resolution Officer

We are delighted to be working in partnership with a client, who is a leading organisation within the energy sector. As part of their ongoing business expansion they are recruiting experienced Debt Resolution Officers. The successful candidates will be Field Based and responsible for handling resolving outstanding customer accounts, engaging directly with customers and negotiating effective repayment solutions, whilst working towards agreed performance targets. Benefits £29000 Salary £5000 Car Allowance Up to 8% pension Excellent bonus structure Private health insurance Wisdom EAP (free advisory service offering a variety of financial advisory, mental health and wellbeing provisions, including up to 10 free therapy sessions per issue) UTC.travel - discount travel booking and planning service, that offers a concierge/advisory support Radcliffe and Newlands - free employee advisory regarding mortgages (whether first time, remortgaging, or just looking for advice) Fuel mileage is paid at HMRC rates of 55p/mile below 10k per financial year, 25p/mile thereafter 10 days'' full paid company sick leave per year Role and Responsibilities Make collection calls to delinquent payers Collect payments over the phone and in person, with a bias towards in-person collection Document all activities in the appropriate system(s) Plan efficient travel routes to field calls Research the status of corporate entities. Perform research to determine proper ownership of the business Process ..... full job details .....