Events and Customer Experience Duty Manager

We are looking for an experienced and enthusiastic Events and Customer Experience Duty Manager to join our Events team at Enable! The Events and Customer Service Duty Manager is responsible for leading the delivery of an exceptional customer experience across Enable''s venues, ensuring the smooth and effective operational delivery of events and day-to-day activities. The role will champion customer service excellence, leading front-of-house operations and ensuring every visitor receives a professional, welcoming and consistently high-quality experience. The role will lead front-of-house teams, coordinate operational activity, resolve customer issues and ensure that all customers, visitors, clients and stakeholders receive a consistently high standard of service. Working as part of the operational management team, the Events and Customer Service Duty Manager will take responsibility for the successful delivery of events and venue operations on a day-to-day basis. The role will provide an opportunity to develop the customer experience and operational management. About Us: Enable is a charity dedicated to improving people''s wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people''s lives and strengthen our local community. At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, ..... full job details .....