Datacentre Operations Analyst

Overview

Data Centre Operations Analyst - (24/7 Rotation) - HounslowA leading Datacentre Provider in Hounslow are looking for a hands-on technical professional with a passion for infrastructure, data centre operations, and customer support. We are seeking a Data Centre Operations Analyst to support the delivery, operation, and management of client infrastructure across their state-of-the-art UK data centre facilities.You will play a key role in maintaining customer racks, coordinating data and power cabling, conducting hardware installs, and executing customer tasks in the data centre environment.This position involves both operational support and face-to-face customer interactions, so excellent communication and organisational skills are essential. You''ll also work closely with cross-functional teams to uphold site standards and deliver high-quality service.

Key Responsibilities

Provide on-site support to clients across their data centre locations

Maintain records and ticketing systems to track tasks and updates

Perform audits, cabling, decommissioning, media handling, and rack installations

Assist in maintaining hosting infrastructure: power, cabling, patch panels, and rack configurations

Ensure the cleanliness and operational readiness of the data centre environment

Liaise with internal teams and customers to fulfil technical requests

Offer assistance through the Service Desk as needed, managing calls and emails

Adhere strictly to all security and compliance procedures

Required Skills and Experience

Full clean UK driving license required

Strong understanding of data cabling installation and management

Comfortable handling customer data securely and professionally

Familiarity with IT systems and hardware troubleshooting

Experience using ticketing systems for workflow and task tracking

Comfortable working rotating shifts, including nights and weekends

Desirable Qualifications

Microsoft (MCSA/MCSE), Cisco (CCENT/CCNA), or ITIL V3 certifications

Paying up £26k basic + Shift Allowance 33%. Total Package Circa ..... full job details .....