Data Operations Officer

As the Data Operations Officer, your key purpose in post is to ensure efficient, compliant data management, and effective data processes. You will proactively support teams, find improvements, and push for efficiencies to allow Salesforce CRM system users to engage with and effectively manage our supporters. This must be completed with reference to relevant data protection/GDPR laws and within a framework of the most effective data management techniques. You will play a key role in providing process improvements across teams to enable the further development of an automation programme that speeds up and improves accuracy across imports and exports. You will also be responsible for scoping, defining, and implementing data quality improvements. Key Responsibilities: Work with our Extract, Transform, Load (ETL) tool (Clarity Data Transform CDT ) to bring data into our Salesforce ecosystem. This will include extensive documentation writeup, testing requirements for updates and patches, and a restrained and disciplined approach where quality is more important than speed. Ensure that any exception files from the CDT automations are triaged and the issues rectified, including escalating issues to the relevant agency, or logging a defect in Jira Software. Play a supportive role with the development team, completing development work in Salesforce as directed. Work with the Data Operations Manager to ensure Direct Debit claims and Gift Aid claims are processed accurately ..... full job details .....