Data Operations Executive

As Data Operations Executive you will play a crucial role in helping us reach our fundraising targets and delivered excellent supporter experience through your support of the charity''s CRM system, Salesforce. You will have experience or a theoretical understanding of working with data and a CRM system. We are looking for someone who is keen to learn, has an excellent eye for detail, enjoys balancing multiple priorities, and most importantly, loves working with colleagues to deliver exceptional supporter experience and continuous improvements. You will have the ability to shape vital processes within a rapidly growing organisation that is putting data at the centre of its operations. Key Responsibilities: Provide 1st Line support for requests received into the team''s ticketing system, triaging all incoming tickets and either resolving, providing self-help guides, or escalating as appropriate. Analyse support tickets to identify recurring themes which may suggest changes to Salesforce are required, additional training is necessary, or changes to processes are required. Act as our document custodian, ensuring our documentation is always up-to-date and relevant for its purpose and checking in with document owners when a review is needed. Create new documents such as ''How To'' guides to a high standard which are straightforward using non-technical language. Establish relationships with stakeholders across the organisation and help them resolve data issues and ..... full job details .....