Data and Insights Manager

Data and Insight ManagerFixed-Term Contract (12-14 Month Maternity Cover)Competitive Salary + Company Car + Excellent Benefits Milton Keynes Hybrid Working (3 days office / 2 days home)Drive Customer Experience TransformationOur client is a well-respected international brand known for delivering exceptional customer experiences. They are seeking a Data and Insight Manager to lead a critical Customer Experience (CX) programme during an exciting period of change.This is far more than a traditional data role. While you''ll use insight to influence decisions, your primary focus will be leading the implementation of a new customer experience platform, managing supplier relationships, and driving business-wide engagement with the programme.Customer experience sits at the heart of the business, directly influencing customer retention, service revenue, and long-term success.The RoleWorking closely with senior leaders, operational teams and external partners, you will:Lead the organisation''s Customer Experience programme.Manage the implementation and embedding of a new CX platform.Coordinate stakeholders and drive project delivery across the business.Manage third-party suppliers, ensuring delivery against expectations.Translate customer feedback and data into practical business recommendations.Provide tools, insights and reporting that support operational performance.Identify opportunities to improve customer satisfaction, retention and revenue.Support and develop one direct report. ..... full job details .....