Damp and Mould Lead

Make a real difference where it matters most. At Peabody, we''re committed to creating safe, healthy homes for our residents. As our new Damp and Mould Lead, you''ll play a vital role in helping residents through challenging situations, ensuring cases are managed effectively, sensitively and in line with Awaab''s Law. This is a fast-paced, highly visible role where no two days are the same. You''ll be the key link between residents, contractors and operational teams, taking ownership of damp and mould cases from initial contact through to resolution. What you''ll be doing Outstanding customer service skills. Experience dealing with difficult, challenging or vulnerable residents/customers. Strong time management and prioritisation skills. The ability to manage multiple cases and deadlines simultaneously. Excellent communication and stakeholder management skills. A self-motivated approach with the confidence to work independently. Strong problem-solving skills and a passion for achieving positive outcomes. Experience in a fast-paced environment where attention to detail is critical. Good IT skills, including experience using Microsoft Office applications and case management or housing management systems. An understanding of policies, processes and relevant legislation, with the ability to follow procedures and maintain compliance. Housing, property services, repairs or social housing experience would be highly beneficial, although not essential for candidates with strong ..... full job details .....