Customer Support Specialist

Customer Success and Application Support SpecialistLocation: Epsom (office-based) Salary: Up to £45,000, depending on experience Job Type: Full-time, PermanentAbout Our ClientOur client is an established software company based in Epsom, known for developing and supporting a leading communication platform used by public sector and commercial organisations across the UK. They''re a close-knit, collaborative business where customer experience and product quality genuinely go hand in hand - and they''re now looking for an experienced Customer Success and Application Support Specialist to become a key platform expert within their Customer Operations team.The RoleThis is a senior, customer-facing specialist role - not a people management position. You''ll act as the go-to expert on the platform, supporting customers and internal colleagues alike, investigating and resolving complex issues, managing escalations, and helping shape ongoing improvements to both the customer experience and the product itself.You''ll work closely with Customer Success, Account Management, Product, Technical, Development and Support teams to ensure customer issues are understood, progressed and resolved effectively.Key ResponsibilitiesAct as a customer-facing expert on the company''s software platformSupport and oversee complex customer conversations, ensuring responses are clear, accurate and professionalInvestigate platform issues, identify likely causes, and recommend practical solutions or ..... full job details .....