Head of Customer Support

Head of Customer SupportRemote Full Time £60,000 £70,000 per annumAbout CarebitCarebit is a design-led healthcare technology company helping private doctors, surgeons, clinicians and their teams across the UK run their practices more effectively through our web platform and mobile app.Medical software has been clunky and built around systems instead of people for too long. We''re changing that. Customers have described us as "the Apple of practice management software" because we focus on making everything simple, thoughtful and genuinely useful.Originally built by the Software Developer, son of a surgeon, Carebit has grown through word of mouth into a trusted platform used by thousands of healthcare professionals and their patients. Many of our best improvements come directly from customer feedback.We''re bootstrapped, profitable and remote-first. We''re a small team with high standards where everyone has the opportunity to make a meaningful impact.Customer Support is one of our biggest differentiators. We invest heavily in delivering a premium service, with a target first response time of two hours. We work alongside our customers as partners, helping them get the most from Carebit and continually improve how they run their practice. Every interaction is an opportunity to build confidence and strengthen relationships.AI is becoming a natural part of Carebit. Customers already use Cari, our AI Assistant, to answer questions about the platform and generate clinic letters ..... full job details .....