Customer Support Specialist

Customer Experience CoordinatorOffice Based ChessingtonMonday to Friday 8:45am 5:15pm Salary from £36,000+ depending on experience Talent Guardian are proud to be recruiting on behalf of a well-established, family-run business known for delivering outstanding service and building long-term relationships with its customers. Due to continued growth, our client is looking to hire a Customer Experience Coordinator who will play a key role in managing and enhancing the full customer journey while supporting the smooth running of a busy and high-performing operation. The Role As Customer Experience Coordinator, you will take ownership of delivering an exceptional end-to-end customer experience. You will act as the central point of contact for customers, ensuring orders are managed accurately, relationships are nurtured, and internal teams are aligned to deliver the highest standards of service. This is a varied, hands-on role that combines customer service, account coordination, sales support and operational organisation. You will have real responsibility and the opportunity to make a genuine impact within a supportive, family-run business. Key Responsibilities • Acting as the first point of contact for customer enquiries and calls, delivering a five-star experience• Building strong relationships with customers and identifying opportunities to grow accounts• Processing and overseeing product orders, ensuring accuracy and timely delivery• Liaising with warehouse, sales and ..... full job details .....