Customer Support Officer

Customer Support OfficerRed Recruitment is recruiting a Customer Support Officer in Taunton to join a not for profit private health-care provider, who is the Which? ''Recommended Provider'' for private medical insurance.The ideal candidate will be passionate about delivering excellent customer service and have previous telephone-based experience.Benefits and Package for a Customer Support Officer:Salary: 27,000 per annum, rising to 28,000 following the probationary period. With the opportunity to progress to over 34,000.Hours: 37 hours per week, office hours are between Monday - Fridays, 8am - 7pm and Saturdays 9am - 12pmContract Type: PermanentLocation: TauntonBenefits: Additional leaveCompany eventsCompany pensionCycle to work schemeDiscounted or free foodEmployee discountHealth and wellbeing programmeLife insuranceOn-site parkingPrivate medical insuranceReferral programmeStore discountKey Responsibilities of a Customer Support Officer:Being the first point of contact for all customer enquiriesAnswering high-volume inbound callsSupporting the customers in their times of need including registering a claim and helping customers find the right medical professionalDelivering the highest level of customer serviceKey Skills and Experience of a Customer Support Officer:You should be passionate about delivering the highest level of customer serviceYou will need to have previous experience working in a telephone-based roleBeing resilient is required for this role due to the ..... full job details .....