Customer Support Executive

Market 36 are currently looking for a Customer Support Executive on behalf of their client based in Halstead on a full-time and permanent basis. Our client is looking for a reliable Customer Support Executive, which will be responsible for managing day-to-day customer interactions, supporting key accounts and ensuring seamless service delivery across the supply chain. This role acts as the primary touchpoint for customer Supply Chain teams, overseeing issue resolution, order coordination and performance reporting. The position requires strong communication, analytical skills and the ability to collaborate cross-functionally to drive customer satisfaction and business efficiency. Roles and Responsibilities: Maintain high levels of customer satisfaction through professional communication and efficient issue handling Act as the primary point of contact for customers Supply Chain teams Conduct regular calls/meetings to discuss open issues, upcoming requirements and business updates Ensure all customer inquiries and issues are logged, monitored and resolved with agreed timelines Support the accuracy of customer forecasts and contribute to improved demand planning performance Ensure timely and accurate processing of all B2B customer orders Deliver consistent, data-driven reporting to internal teams and customers to support decision-making Handle and resolve customer queries Build trust-based, long-term relationships with key accounts Skills, Experience and Qualifications: ..... full job details .....