Customer Support Executive

Your new companyAn exciting opportunity has arisen to join a growing renewable energy organisation that manages a large portfolio of solar PV installations across the UK. Operating within a fast-paced and customer-focused environment, the business is committed to delivering outstanding service while supporting the transition to sustainable energy solutions.As the company continues to expand, they are looking for a proactive and detail-oriented Customer Support Executive to become a key member of their close-knit operations team.Your new roleAs a Customer Support Executive, you''ll play a pivotal role in ensuring customers receive a professional and efficient service throughout their journey. This is a varied position that combines customer service, administration, CRM management and coordination responsibilities.Your duties will include:Handling customer enquiries and complaints via telephone, email and written correspondence.Managing customer cases and ensuring timely resolutions.Reviewing technician reports, updating CRM records and progressing actions accordingly.Maintaining accurate company data and ensuring records remain up to date.Working closely with colleagues, subcontractors and third-party suppliers to support operational processes.Assisting with scheduling and coordinating technician diaries.Responding to general support enquiries and delivering an excellent customer experience.This role will suit someone who enjoys speaking with customers, takes ownership of ..... full job details .....