Customer Support Engineer

The chance to use your technical knowledge to help global researchersExcellent training providedSome exciting international travel opportunitiesThe benefits of precision temperature and environmental control for microscopy speak for themselves this equipment lets researchers see how materials behave under real-world conditions, used by many of the most prestigious research institutes and universities around the world.You d be part of a well-established, family-run business, and despite working with such a global customer base, they''ve held on to what makes them different: friendly, supportive management, a close team, and a happy, down-to-earth place to come to work. As part of their growth plans, they are looking for someone to become the first point of contact for customers - the person they turn to with questions, and the person who helps them get the most out of the products.What you''ll be doingYou''ll be liaising directly with the scientists and researchers performing Raman, FTIR, X-ray diffraction, and general optical microscopy. It ll be your job to understand what they need and helping shape the right solution for them. No two days will look the same - one moment you might be talking a customer through a technical query, the next you''re following up on an enquiry, training a distributor, or gathering market insight that feeds back into the business. What we''re looking forA degree in a relevant scientific or technical field such as engineering or physicsA couple ..... full job details .....