Customer Support Coordinator

Customer Support Coordinator Location: Wakefield Salary: £28,000 - £30,000 per annum Hours: Mon-Fri 9am-5pm We are recruiting a Customer Support Coordinator to join a growing UK business at an exciting stage of its development. This is an office-based role focused on customer support via phone and email, order processing, and coordination of service and repair activity. The role suits someone who is organised, detail-focused, and comfortable combining customer communication with hands-on, practical tasks when required. Key Responsibilities Manage inbound customer enquiries via phone and email, providing clear and professional support Process customer orders accurately and efficiently Issue payment requests and follow up where required Prepare, pack, and dispatch customer orders and returns Coordinate servicing and repair activity, ensuring items are logged, tracked, and completed within agreed timescales Carry out minor adjustments or basic checks on products where required Handle returns, exchanges, and warranty queries in line with company procedures Maintain accurate records of orders, repairs, and customer interactions Keep CRM and order management systems fully up to date Liaise with internal teams to ensure smooth order fulfilment and service turnaround About You To be successful as a Customer Support Coordinator, you will ideally have: Previous experience in a customer support or customer service role (phone/email-based) Strong attention to detail and ..... full job details .....