Customer Support Coordinator

Customer Support Coordinator
Location: Smethwick, West Midlands
Salary: £28,000 per annum
Hours: Monday-Thursday 8:00am-5:00pm | Friday 8:00am-12:30pm
Holiday: 22 days + Bank Holidays + your birthday off
 
The Role
We are looking for a Customer Support Coordinator to join a growing After Sales team based in Smethwick.
This is a great opportunity for someone who is organised, customer-focused and confident working in a busy office environment, with the opportunity to develop into a full Helpdesk position within 6-12 months.
You''ll be responsible for coordinating customer support activities, keeping customers updated and making sure servicing, warranty repairs and installations are organised efficiently.
Full training will be provided, so previous experience within the lift industry is not required.
 
Key Responsibilities

• Coordinate and schedule customer servicing, warranty repairs and new product installations.
• Liaise with customers to arrange appointments and provide updates.
• Work closely with the Parts Team to ensure required parts are available ahead of scheduled work.
• Maintain accurate customer and job records.
• Provide customers with digital job cards following completed work.
• Update job information using the company''s customer service systems.
• Deal with customer queries professionally and efficiently.
• Liaise with customers, suppliers, engineers and internal departments.
• Manage multiple tasks and priorities throughout the day.
• Ensure jobs are followed through and nothing is missed.
• Provide general support to the wider After Sales team.

About You
We''re looking for someone who is:

• Organised and highly reliable.
• Confident dealing with customers over the phone and by email.
• Comfortable using computers and digital systems.
• A strong communicator with good written and verbal skills.
• Able to manage multiple tasks and prioritise their workload.
• Proactive and able to work independently.
• Calm and accurate when working in a busy environment.
• Friendly, approachable and professional.
• Positive, motivated and keen to learn.
• Looking for a long-term opportunity with genuine career progression.
• Salesforce experience would be an advantage but is not essential.

 
Most importantly, we''re looking for someone with a great attitude who takes pride in doing a good job and enjoys helping people.
 
Career Progression
The intention is for this role to develop into a full Helpdesk position within 6-12 months, giving you the opportunity to take on additional responsibility and become an integral part of the After Sales team.
 
Whats On Offer

• £28,000 starting salary
• 22 days holiday + Bank Holidays
• Your birthday off
• Full training provided
• Genuine career progression
• A friendly and supportive working environment
• A varied and interesting role
• The opportunity to develop your skills and take on more responsibility

Working Hours
Monday-Thursday: 8:00am-5:00pm
Friday: 8:00am-12:30pm
 
How to Apply
If you''re organised, customer-focused and looking for an opportunity where you can develop and progress, we''d love to hear from you.
 
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