Customer Support Coordinator

The Customer Support Coordinator role involves supporting customers and sales processes with efficiency and accuracy. This permanent position in Steyning requires a proactive individual with a strong focus on customer satisfaction and service excellence.Client DetailsThe employer is a medium-sized organisation, known for providing innovative solutions and prioritising customer service. They are committed to delivering high-quality products and services to their clients.DescriptionThe key responsibilities of a Customer Support Coordinator; Provide exceptional customer service and support to all clients via phone, email, and other communication channels.Process customer orders accurately and efficiently, ensuring timely delivery.Assist the sales team by preparing quotes, managing enquiries, and following up on leads.Maintain and update customer records in the CRM system.Coordinate with internal departments to ensure smooth order fulfilment and resolution of customer issues.Monitor and report on key performance metrics related to sales and customer support activities.Identify opportunities to improve customer satisfaction and promote additional products or services.Support administrative tasks related to the Customer Service department as required.ProfileA successful Customer Support Coordinator should have:Experience in customer serviceExcellent communication skills, both written and verbal.Proficiency in using CRM systems and other relevant software tools.Strong ..... full job details .....