Service Support Coordinator - Immediate Start

Service Support CoordinatorLocation: CrawleyContract Type: Permanent Salary: Starting salary of 28k + generous bonus and on call paymentsWork Pattern: Monday to Friday 9am - 5:30pm whilst in training, transitioning to a shift pattern 8am - 8pm thereafter. Full time in the office. Occasional weekend work required on a rota basis working from home, compensated with an on-call allowanceJob Details:Are you passionate about delivering exceptional service and ensuring smooth day-to-day operations?What you''ll do:Respond to incoming customer calls and log details accurately in CRM system.Escalate queries to the relevant service team member.Schedule services, upgrades, and planned maintenance.Assign tasks to engineers and coordinate their schedules.Communicate regularly with customers to keep them updated.Order service and commercial parts and raise quotations.What we''re looking for:Excellent customer service and communication skills.Ability to work in a fast-paced environment and manage multiple priorities.Strong organisational skills and attention to detail.Experience with CRM systems (desirable but not essential).What''s in it for You?Utilise your administration, planning, and organisational abilitiesBuild a rewarding career with a stable, growing companyAccess excellent training and development opportunitiesBenefit from annual salary reviews, competitive perks, and bonuses after a 6-month period.Next Steps:Please apply today with your up to date CV and contact detailsIf you ..... full job details .....