Customer Support Coordinator

Customer Support Coordinator Up to 30,000 per annum Haydock, Merseyside Monday to Thursday 8am until 4.30pm and Friday 8am until 1pm Permanent Our client, a global manufacturer based in Haydock, Merseyside is currently recruiting for a permanent Customer Support Coordinator. The role: As a key member of the Customer Support team, you will be responsible for managing the full customer order lifecycle from entry through to delivery, ensuring accuracy, timely communication, and a seamless customer experience. You will work in close co-operation with Sales, Planning, Quality, and Logistics to meet customer requirements and delivery expectations. Key responsibilities:Accurate entry and processing of customer orders using SAPEstablish and maintain regular communication with customers via telephone and email resolving queries and providing updates.Screening of sales enquiries.To become familiar with the product lines and their applications and make recommendations as appropriate.To effectively handle, report issues and trends reported from customers and provide feedback and recommendations.Claims and returns processing.Booking shipments with freight providers.Order management to ensure delivery in full and on time.Follow-up on required product licences and ensure relevant documentation is completed.Person Requirements:Experience in customer support or a customer service roleIn-depth understanding of the Order to Cash process Working knowledge of SAPProactive approach to ..... full job details .....