Customer Support Coordinator

Customer Support Coordinator
Up to -30,000 per annum
Haydock, Merseyside
Monday to Thursday 8am until 4.30pm & Friday 8am until 1pm
Permanent

Our client, a global manufacturer based in Haydock, Merseyside is currently recruiting for a permanent Customer Support Coordinator.

The role:
As a key member of the Customer Support team, you will be responsible for managing the full customer order lifecycle from entry through to delivery, ensuring accuracy, timely communication, and a seamless customer experience. You will work in close co-operation with Sales, Planning, Quality, and Logistics to meet customer requirements and delivery expectations.

Key responsibilities:

• Accurate entry and processing of customer orders using SAP
• Establish and maintain regular communication with customers via telephone and email resolving queries and providing updates.
• Screening of sales enquiries.
• To become familiar with the product lines and their applications and make recommendations as appropriate.
• To effectively handle, report issues and trends reported from customers and provide feedback and recommendations.
• Claims and returns processing.
• Booking shipments with freight providers.
• Order management to ensure delivery in full and on time.
• Follow-up on required product licences and ensure relevant documentation is completed.

Person Requirements:

• Experience in customer support or a customer service role
• In-depth understanding of the Order to Cash process
• Working knowledge of SAP
• Proactive approach to resolving issues and a continuous improvement mindset.
• Strong verbal and written abilities, as well as excellent listening and feedback skills.
• Attention to detail.

Please apply in the first instance with a copy of your CV

INDKM