Customer Support Coordinator - Logistics

Location: Tewkesbury (4 days per week onsite initially) Duration: 6 month initial contract Inside IR35 Role details: We''re seeking a proactive and detail-oriented Order and Support Coordinator to serve as the primary point of contact for customers and internal teams. You''ll drive timely and compliant delivery of cyber security products and services, manage support renewals, maintain documentation, and deliver revenue and margin performance-all while upholding compliance, quality, and continuous improvement standards.Key Responsibilities:1. Order Management and Customer LiaisonAct as the main point of contact for receiving and validating Cyber Security purchase orders.Confirm orders and issue acknowledgements within agreed SLAs.2. Delivery CoordinationAssign serial numbers, oversee dispatch logistics, and ensure all necessary shipment documents (e.g. EUU, F680, CEIs) are completed.3. Risk Management and EscalationTrack delivery dependencies such as CAPS approvals, exports, and stock levels, and take corrective actions as needed.Collaborate with Operations and Crypto Custodians to refine forecasts and anticipate supply impact.4. Planning and ForecastingReview the Line of Balance (LOB) with stakeholders and recommend adjustments to meet committed delivery dates.Contact customers ahead of support contract expiration to drive renewal orders and boost revenue potential.5. Systems and Financial OversightMaintain up-to-date serial number data in SAP for new deliveries, repairs, ..... full job details .....