Global Customer Support Manager

Info about the Company

An innovative and industry-leading organisation specialising in the development of high-end navigation and positioning systems for various industries.

Info about what the Global Customer Support Manager role entails

The Global Customer Support Manager oversees the daily operations of a geographically distributed Customer Support team across the UK, USA, Germany, and China. This role combines strong leadership with strategic customer advocacy, aiming to enhance satisfaction through faster support responses, effective issue resolution, and ensuring customer feedback drives product and process improvements. The position involves building and maintaining strong relationships with key accounts, understanding their industries, and offering tailored solutions to meet their business goals. Acting as a trusted advisor and point of escalation, the Manager works cross-functionally with engineering, product, and other internal teams to improve the customer experience, implement best practices, and prepare for new product releases. Frequent international travel is required, along with a deep understanding of the product portfolio, their applications, and the industries in which customers operate.
 

Requirements of a Global Customer Support Manager

• Bachelor’s degree in a technical field (MBA or equivalent desirable) with strong leadership and people management experience.
• Commercially minded self-starter with proven ability to identify opportunities, drive sales, and negotiate effectively.
• Proficient in MS Office and CRM systems, with excellent interpersonal skills and attention to detail.
• Strategic problem-solver with experience defining and implementing initiatives to improve customer satisfaction and service quality.
• Track record of managing key accounts and global stakeholders while achieving revenue targets, particularly in new markets under budget constraints.

If you feel you are suitable and interested in this role, APPLY NOW with an up to date CV. We also pay referral fees if you can suggest another suitable person that isn’t already known to us.

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