Customer Support

Job Description: An Accounts Management team member will be responsible for the following scope of work within the Accounts Management and Provisioning team. Provide Customer First service and support for all account related issues. Use of IT Service Management tools to track and record customer incidents and requests. Apply excellent written, digital, and oral communication skills. Work on an tech forward customer support team assisting users both local and remote. Liaising with IT engineers to maintain identity management and security throughout the user account lifecycle. Monitor and prioritize work from multiple intake vectors, including but not limited too, Chat, Tickets, DMs. Create and document routine IT processes and procedures in accordance with our knowledge management process. Troubleshoot account management issues in accordance with Identity and Accounts Management (IAM) policies. Act as a point of contact / escalation group to the IT Support team for all issues related to IAM. Troubleshooting customer issues within account / access systems such as Okta, SailPoint and MFA tools. 2-3 years experience ..... full job details .....