Customer Support Executive

Customer Service Executive
Full time, Office based
Up to £34k DOE
Gravesend, Monday to Friday

Exclusive new role, you will not see this advertised anywhere else.

Are you an experienced and customer focused professional with a proactive attitude, looking for your next opportunity in a supportive and well established business?

Our client, a reputable supplier within the construction industry, is seeking a reliable and detail oriented Customer Support Executive to join their team on a permanent, full time basis. This is a fantastic opportunity for someone who enjoys working closely with both customers and internal teams, and who takes pride in delivering excellent service.

Key Responsibilities:

• Receiving and processing large volumes of orders with high accuracy and attention to detail
• Creating quotations in a timely manner
• Acting as the primary point of contact for clients, ensuring a consistently high standard of customer service
• Supporting a Sales Representative with account management and order processing
• Liaising with internal departments including Transport, Warehouse and Purchasing
• Proactive problem solving
• Ensuring seamless communication across the sales function and wider team
• Any other duties as required

Essential requirements:

• Solid experience working in a heavily administrative, customer facing role supporting a sales function
• Previous experience within a business supplying products to the construction or related trade sectors (experience within the fixings and fastenings industry is highly desirable)
• Sales order processing experience within a business to business environment
• A meticulous attention to detail
• A genuine passion for customer service
• The ability to remain calm under pressure
• Excellent organisation skills with the ability to work quickly and accurately
• Confident with Microsoft Office, especially Excel
• Strong problem solving skills
• A collaborative approach

What is on offer:
You will be joining a friendly and dedicated team where your contribution will be valued. The company offers:

• A competitive salary of up to £34,000 depending on experience
• 23 days holiday plus bank holidays
• Stability within a supportive team
• Monday to Friday hours
• A company pension scheme
• Long term progression opportunities

Interviews are to be held immediately, so please apply today for immediate consideration.

This role is being handled by Anna Sikora, Recruitment Consultant at Pearson Whiffin Recruitment.