Customer Support Agents

Customer Support AgentsOffice based in central Redhill, first 3 months office based, then hybrid working Temporary - 6 months Monday to Friday - 9am - 5pm 13.50 per hourTate are delighted to be working with a leading retail and commercial bank to recruit for Temporary Financial Support Agents to provide administrative support to customers across a range of finance products, including customers who may be experiencing financial difficulty.This is an excellent opportunity for someone with good attention to detail, strong organisational skills, and a positive approach to customer service to build experience within a regulated financial services environment while developing knowledge of financial support and recovery processes.About the roleThe role is primarily focused on the accurate and timely administration of customer accounts. This includes processing correspondence, updating customer records, managing workflow queues, and supporting specialist activities such as insurance claims, litigation support, third-party instructions, account closures, and police compound processes.You will also make outbound telephone calls and use SMS, digital messaging, and online chat where required to obtain information, provide updates, or support the administration and resolution of customer accounts.Key responsibilitiesSupport the administration of customer accounts across regulated and unregulated agreements, ensuring all activities are completed accurately and within agreed service ..... full job details .....