Customer Support Agent

Your new company You''ll be working for a public sector organisation based in central and north central Bristol, you''ll be joining the enquiries team to cover the summer period.Work Pattern: This position will be starting in August 202608:30 to 16:30 Monday to FridayOn siteTemp Duration 6 weeksYour new role You will be joining a well-established Customer Services team committed to providing information, advice and support to inbound callers and email queries.Assisting customers by phone and email to provide tailored advice and supportDelivering a high standard of customer service during busy and slow periodsHandling sensitive and sometimes complex enquiries with professionalism and careAccurately logging all interactions on the CRM systemReferring callers to specialist teams when appropriateLiaising with internal departments to resolve enquiries effectivelyManaging and prioritising workload in line with service demandWhat you''ll need to succeed Experience in a call centre, customer service agent, student support agent or similar role is requiredExcellent verbal and written communication skillsStrong organisational and time management skillsGood IT skills and the ability to learn new systems quicklyAbility to work independently and use initiativeA professional, empathetic approach with a strong understanding of confidentialityWhat you need to do now If you''re interested in this role, click ''apply now'' to forward an up-to-date copy of your CV, or call us now.If this job ..... full job details .....