Customer Support Agent

The role of a Customer Support Agent involves providing exceptional service to customers within the financial services industry. This position is based in Southampton and requires a focus on resolving customer queries efficiently and professionally.Client DetailsOur client is based in Southampton, and due to a busy period and various ongoing projects, the customer service team is looking for additional support.DescriptionRespond promptly to customer inquiries via phone, email, or live chat.Provide accurate information about financial products and services.Resolve customer issues efficiently, ensuring a positive experience.Escalate complex queries to appropriate departments when necessary.Maintain up-to-date knowledge of company policies and procedures.Document customer interactions accurately in the system.Identify opportunities to improve customer service processes.Collaborate with team members to meet departmental goals.ProfileA successful Customer Support Agent should have:Excellent communication skills, both verbal and written.Strong problem-solving abilities with attention to detail.Proficiency in using customer service software and tools.A customer-focused mindset and a professional attitude.Ability to manage multiple tasks and work under pressure. Job OfferCompetitive salary ranging from £26,000 to £29,000 per annum.Permanent position with opportunities for career development.Supportive work environment in Southampton.Comprehensive training and resources to help you ..... full job details .....