Customer Support Agent

Customer Support Agent - Glasgow City Centre
Are you passionate about helping people and providing outstanding customer service? Do you have a natural ability to take ownership of conversations and resolve queries in a supportive and professional way? If so, this could be the perfect opportunity for you.

We are currently recruiting for a Customer Support Agent to join a busy and growing team based in a modern office in Blythswood Square, Glasgow City Centre.

About the Role:
As a Customer Support Agent, you''ll be the first point of contact for customers. You''ll be expected to demonstrate strong customer-focused behaviours, take full ownership of calls, and support customers with financial queries and concerns. The right candidate will be empathetic, solutions-focused, and confident in delivering a high standard of service.

Location: Office-based - Blythswood Square, Glasgow
Start Date: August (Date To Be Confirmed)
Salary: -23,000 - -23,500 per annum (depending on experience)
Bonus: Up to -500 per month
On-Target Earnings (OTE): Up to -6,000 annually
Hours: Monday to Friday, 35 hours per week (between 8am and 8pm)
No weekend work required

What''s on Offer:

• 
  20 days holiday plus 8 bank holidays
• 
  Monthly bonus - up to -500
• 
  OTE of -6,000 per year
• 
  Free daily lunch provided in the office
• 
  Sage employee discounts - savings across retail, leisure, and more
• 
  Company pension scheme
• 
  Regular cash incentives
• 
  Team days out and social events
• 
  Clear progression opportunities and internal development

If you''re ready to build your career in a customer-focused role with a supportive and dynamic team, we''d love to hear from you.
Apply now to take the next step in your career.

Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

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