Customer Support Advisor

An exciting opportunity has become available for a Customer Support Advisor to join a busy and supportive Customer Support Team on a 12-month fixed-term maternity cover contract. This role is ideal for someone who enjoys speaking with customers, building relationships and delivering excellent service over the telephone.As a Customer Support Advisor, you will be the first point of contact for many customers, helping to resolve queries, process requests and ensure every interaction leaves a positive impression. You will work closely with colleagues across the business to provide the highest level of customer service and support.What''s on offer- 12-month fixed-term maternity cover contract- Opportunity to join a friendly and supportive team- Varied and engaging role with daily customer interaction- The chance to develop customer service and administration skills within a well-established organisationKey Responsibilities for a Customer Support Advisor:- Handle inbound customer enquiries via telephone and email.- Deliver excellent customer service through professional and confident telephone communication.- Manage customer requests from initial contact through to resolution.- Schedule engineer visits and coordinate service appointments.- Process customer orders and account requests accurately.- Update and maintain customer records within the CRM system.- Liaise with internal departments to resolve customer queries efficiently.- Build strong customer relationships and maintain ..... full job details .....