Mortgage Support Advisor

MORTGAGE SUPPORT ADVISORMANCHESTER (hybrid, 3:2 split)£28,800Our client, based in Manchester, is looking for a compassionate and customer-focused Mortgage Support Advisor to join their team on a full-time, permanent basis. Offering hybrid working from day one, you''ll enjoy the flexibility of working from home 2 days per week.This is more than just a customer service role. As a Mortgage Support Advisor, you''ll be the reassuring voice customers turn to when they need support during times of difficulty. You''ll use empathy, professionalism and excellent communication skills to build trust, understand each customer''s circumstances and provide the guidance and reassurance they need during challenging times.If you''re someone who genuinely enjoys helping others, can quickly build rapport over the phone and takes pride in delivering outstanding customer service with sensitivity and care, this could be the perfect opportunity for you.Benefits35 hour week, Monday to FridayHybrid working, with 3 days in the office per weekGenerous holiday allowance plus the option to buy/ sell daysLife assuranceEmployee assistance programmeSeason ticket loans and a whole lot moreRESPONSIBILITIESAs a Mortgage Support Advisor you will:Handle inbound calls from customers, supporting them through the process and ensuring a suitable solution is implementedProvide an empathetic approach while ensuring call objectives are achievedEnsure systems are updated with each customer interactionWork in line with ..... full job details .....