Customer Support Administrator

Customer Support Administrator

Salary: £24,500 per annum equivalent
Contract: Temporary, with potential to become permanent
Hours: Full-time, Monday to Friday – hours to be agreed
Location: Office-based
Start: ASAP

An excellent opportunity has arisen for a Customer Support Administrator to join a busy and friendly team on a temporary basis, with the possibility of the position becoming permanent.

This would be an ideal opportunity for someone at the beginning of their career who has strong communication and organisational skills and is looking to build experience within customer service and administration.

The successful candidate will play an important role in supporting customers and the wider business, handling incoming enquiries, processing orders and invoices, preparing quotations and ensuring customers receive accurate and timely updates.

Key responsibilities

• Answer incoming calls professionally and direct customers to the appropriate contact
• Act as a first point of contact for customer queries and provide information and documentation, including copy invoices
• Accurately input and process sales orders using internal systems
• Prepare customer quotations
• Track orders and provide customers with progress and delivery updates
• Monitor customer accounts and follow up on outstanding payments prior to shipment where required
• Accurately process supplier invoices and investigate and resolve any associated queries
• Maintain accurate records and provide general administrative support to the team

About the candidate

Excellent written and verbal communication skills are essential for this position. The successful candidate will also have a friendly and professional telephone manner, strong attention to detail and confidence when working with numbers.

They will be organised, reliable and comfortable managing several tasks at once, particularly during busy periods. Previous customer service or administrative experience would be beneficial, although this could also suit an enthusiastic candidate looking to develop their career in an office-based environment.

Why apply?

This is a great opportunity to gain broad experience across customer service, sales administration and accounts-related duties within a supportive office environment. For the right candidate, there is also the potential for the temporary assignment to develop into a permanent position.

Immediate availability is preferred due to the ASAP start.