Customer Support Administrator - Immediate Start

Customer Support AdministratorLocation: Crawley Hours: Monday to Friday, 9:00am - 5:00pm Full Time Onsite Pay: 12.83 per hour Contract: Temp to PermStart Your Next Career Opportunity with a Supportive and Growing TeamWe''re looking for a proactive and customer-focused Customer Support Administrator to join a busy team in Crawley. This role combines customer service, administration and case management, making it ideal for someone who enjoys speaking with people, investigating queries and ensuring customer records are kept accurate and up to date.If you have strong communication skills, excellent attention to detail and enjoy providing a positive customer experience, we''d love to hear from you.The RoleAs a Customer Support Administrator, you''ll be responsible for managing customer enquiries, gathering information and maintaining accurate records while delivering a first-class service throughout the customer journey.Key ResponsibilitiesCustomer SupportCommunicate with customers and third parties via telephone, email, text and other communication channels.Manage outbound calls to obtain information and progress customer enquiries.Provide timely updates and ensure customers are informed throughout the process.Take ownership of customer queries and work towards successful resolutions.Administration and Record ManagementMaintain accurate and up-to-date customer records across internal systems.Record information obtained from customers and third parties with a high level of ..... full job details .....