Completions Support Administrator

Completions Support Administrator Hybrid - Milton Keynes About the Company Our client is a UK-based Shariah-compliant challenger bank, founded in 2007, with offices in London, Milton Keynes, Birmingham and Wilmslow. The organisation provides ethical savings products and residential property finance, alongside expertise in UK real estate investment. Operating in accordance with Shariah principles, the business combines strong values with a modern, customer-focused approach, providing specialist financial solutions while maintaining a strong commitment to responsible and ethical practices. The Role Working closely with colleagues across the business, this role plays a key part in ensuring a seamless Home Finance customer journey. You''ll support applications from submission through to offer and completion, helping to drive an efficient, accurate and timely process at every stage. What You''ll Be Doing Take full ownership of post-offer applications, managing cases end-to-end to deliver positive outcomes for brokers and customers. Assess and process applications in line with Credit Policy, Customer Due Diligence (CDD) requirements and operational procedures. Contribute to an exceptional customer experience and consistently high service standards. Manage application pipelines effectively, progressing cases efficiently and in line with established processes, policies and agreed SLAs. Handle post-offer inbound and outbound telephone communications professionally and efficiently, ..... full job details .....