Customer Success Manager Location: South Wales or remote work from any UK location (with frequent travel across Europe and globally)Overview: An international producer of deep-frozen bakery products, supplying the largest and most recognized quick-service restaurant chains worldwide, is seeking a Customer Success Manager to join its European Customer Team. Guided by a mission of helping people succeed through care and accountability, the company fosters a culture built on teamwork and mutual respect.Role Summary: The Customer Success Manager plays a pivotal role in ensuring customer satisfaction, retention, and growth by proactively supporting clients in reaching their business goals. This individual will act as a strategic partner, building strong relationships and driving collaborative success across the customer base.Key Responsibilities:Develop and maintain strategic partnerships with clients, aligning their business goals with tailored solutions to drive growth.Ensure effective and timely communication between customers and internal stakeholders.Monitor customer engagement levels and provide proactive support to foster satisfaction and loyalty.Collaborate cross-functionally with departments such as Supply Chain, NPD, QA and Food Safety, and senior leadership.Advocate for customers internally, relaying insights and feedback to inform product and service enhancements.Manage projects with a focus on deadlines, deliverables, and quality standards.Analyze collaboration ..... full job details .....