Overview: Responsible for customer service excellence through maximizing the sales team potential - maintaining and improving all standards through and with the Sales Support Executive team in collaboration with other depts To be first response providing excellent customer experience for incoming callers whilst. Taking responsibility and resolving issues for all Territory partners/customers To guide, coach, and manage the internal sales team s activities to achieve agreed sales and profitability targets. Evaluate performance of executives for compliance with established policies and objectives of the company and contributions in attaining objectives Mentor members of the team to realise their full potential Monitor sales data through Salesforce and keep up to date with current market trends and customer needs. Responsible for the accuracy and up to date contacts and data on Salesforce Promote disciplined use of CRM and administration. Handle pricing information in the ERP/CRM to promote accuracy and consistency with pricing on sales orders Responsible for maintaining and improving the sales order process accuracy and timeliness. Maintain and improve direction and guidance for the creation of account plans for larger accounts. Identify and create a strong loyal relationship with all decision makers. Use pareto analysis to ensure top accounts giving 80% of the business are proactively serviced building a high level of familiarity Present company report at Management meetings. ..... full job details .....