Customer Success Manager

We are delighted to be working exclusively with an innovative and growing business in Oxford, who are recruiting a Customer Success Executive to join their established team.This role will be focused on managing relationships with your clients to maximise customer success and service delivery. We are looking for an individual with a proven track record in face-to-face client meetings and experience delivering presentations to clients. The ideal candidate experience in a B2B Customer Success/ Account Management environment.Benefits for this role include: 25 days holiday + bank holidaysProgression and training opportunitiesPerformance related bonusHybrid working (3 days in office, 2 from home)Social EventsFree parking Key responsibilities will include: Develop an engaging relationship with clients to maximise customer satisfactionDevelop tools and strategies for the clients to ensure they can recognise the value they are gettingEnsure Supplier escalations are managed appropriatelyCreate and manage the budget for your client s buyer accountsMaintain action plans for your Buyers and deliver reports to senior managersDeliver performance reports to sector managers to ensure standards are withheldFacilitate training to ensure the Buyers have excellent knowledge of the systems and processes Travel to clients will be required 1-2 times per month, with regular video calls with clients to ensure they are receiving first-class Customer Service. It is also important that you will display ..... full job details .....