Customer Success Manager

Overview

Job Title: Customer Success ManagerSalary: £40,000 - £42,000, plus benefitsLocation: Wolverhampton - HybridDue to ongoing business growth, an exciting opportunity has opened up to join a dedicated team that prioritises client success. As the primary point of contact for customers, you''ll foster strong, positive relationships while ensuring their needs are met and their expectations are clear. Your focus will be on driving customer satisfaction and retention, helping clients achieve their goals while strengthening long-term partnerships.Responsibilities

Responds to enquiries and concerns from customersArranges regular customer reviews and advises the most effective approach to achieve their goalsManages relationship between business and customers — handling contracts, licensing, quotes, processing jobs and orders and approving time sheets for invoicingIdentifies expansion and other contract opportunitiesEnsures customers have realistic expectations, and they are clear of what we can deliver, and when we can deliver itEnsures regular contact with every customerRetains commercial ownership of customer projects and attends steering meetings as appropriateSkills and Experience

3 years+ experience with an ERP system such as Microsoft Dynamics Business Central or similar, or subscription-based software solution in a customer facing roleExcellent communication skillsCommercially minded with the ability to build strong relationshipsTime management skills necessary to handle a heavy workloadSolid IT skills including a proficiency with common software applicationsWorking Pattern

You will be required to work 37.5 hours per week with possible flexibility in start/finish times and work pattern once fully integrated into the business. Initially, it will be mainly office based during the knowledge gaining process but hybrid available after that. Hours between 8am and 6pm.Benefits

Hybrid working25 days annual leave plus Bank Holidays2 additional leave daysFree parkingPension schemeAmazing location and ..... full job details .....