Customer Success Manager

Sue Ross Recruitment are recruiting on behalf of our client, a global leader in media solutions for the retail, hospitality, and leisure sectors, to recruit a

Customer Success Manager

for a

full-time, permanent position.

This is a fantastic opportunity to join a creative and fast-paced company that has delivered over 79,000 installations across 165 countries. Their services help some of the world s most recognisable brands engage customers through music, messaging, and digital signage.

Key Responsibilitiesfor the

Customer Success Manager

role:

Act as the main contact for assigned customer accounts, supporting retention and growth

Build and maintain strong, trust-based relationships with clients to enhance satisfaction and loyalty

Lead contract renewals and price increase conversations to maximise customer lifetime value

Oversee onboarding of new customers, ensuring a smooth and professional experience

Manage upgrades, system transitions, and product recall projects with internal teams

Deliver and participate in Quarterly Business Reviews (QBRs)

Maintain and update customer data in the CRM system

Monitor customer usage, collect feedback, and drive continuous service improvements

Collaborate with technical and commercial teams to support customer trials and implementations

Meet KPIs including revenue retention, price uplift, contract renewal, and churn reduction

Candidate Requirementsfor the

Customer Success Manager

role:

Proven experience in

customer success ,

account management , or a similar client-facing role

Strong relationship-building and negotiation skills

Confident communicator with excellent organisational abilities

Comfortable working cross-functionally and managing multiple priorities

Analytical mindset with the ability to translate data into actionable insights

Experience using CRM tools and managing contract lifecycles

What s on Offerfor the

Customer Success Manager

role:

Opportunity to take a lead role in shaping client success strategy

Work with a forward-thinking, collaborative team across multiple departments

Be part of a growing company with a strong customer-centric culture

Career development and performance-based progression

This is an outstanding organisation to work with and the successful candidate will enjoy being part of a dynamic and forward thinking team culture. If you''re a proactive, people-focused professional who thrives on customer satisfaction and commercial results, we d love to hear from you.

Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for ..... full job details .....